the NEUTRA hub.

A moment of normal.

The Neutra Hub is a child focused, safeguarding-led family contact and support service creating safe, respectful, culturally responsive contact in a warm, home-like environment where children can connect naturally with the people who matter to them.

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Coming to Medway & North Kent · 2026

Where difficult circumstances meet genuine warmth.

We spent 10 years in children's social care watching families walk into contact centres that made everything harder. Spaces that felt clinical, unwelcoming, uncomfortable — for parents and children alike.

The Neutra Hub is our answer to that. An independent contact and family hub designed from the ground up to feel warm, human, and nothing like a waiting room. Bean bag corners, soft furnishings, natural light.

Because whatever brings a family through our door, they deserve a moment of normal.

Warm by design
Every corner of our space is designed around one question: does this feel like somewhere a family would actually want to be?
Professional at the core
Founded by qualified social workers with 10 years of frontline experience. Safe, rigorous, and built to the standard courts and local authorities require.
Built around families
Every decision about this space starts with one question: does this feel like somewhere a family would actually want to be?
Safeguarding is our foundation

The warmth you see in our space is built on top of safety — never instead of it. The welfare of every child and family is paramount in everything we do. That is not a feature of The Neutra Hub. It is the reason it exists.

Founded by qualified social workers with 10 years of frontline children's safeguarding experience across public and private law.
All staff safeguarding trained with enhanced DBS checks. Policies and risk frameworks built in from the ground up.
NACCC accreditation in progress — confirmed before we open, giving courts and local authorities complete confidence.
Robust written reports for every supervised session, provided to courts and local authorities to the standard they require.
Our services
What we offer
Supervised contact
Direct observation and detailed written reports for court-directed and higher risk cases. Professional, rigorous, and delivered with care.
Supported contact
A warm, neutral space for families to maintain relationships at lower risk levels — comfortable, unhurried, and child-focused.
Handovers
Safe, calm transitions that reduce direct conflict between parents. Managed with sensitivity and professionalism.
Consultancy
Expert support and advice for professionals, organisations and teams working in children's social care and family services.
Families can refer themselves
No solicitor or court order required for supported contact. Families and parents can refer directly to us — just get in touch.
Opening 2026

Be the first to know when we open.

We're building our referral network ahead of opening later this year. Register below and we'll be in touch as soon as we're ready — whether you're a professional or a family looking for support.

We'll only contact you about The Neutra Hub. No spam, no third parties. Ever.

Thank you — we'll be in touch.
We've received your registration. We'll contact you personally as we get closer to opening. In the meantime, feel free to reach us at [email protected]